Returns and Cancellations

At Velara Elegance, we want you to be completely delighted with your purchase. We understand that sometimes things don’t go as planned, and we are here to support you with a clear and fair policy.

1. Order Cancellations We process orders quickly to ensure timely delivery. If you wish to cancel an order, please contact our support team immediately.

• Before Dispatch: Orders can be cancelled if a request is made before the item has been handed over to our courier partner.

• After Dispatch: Once an order has been dispatched and is in transit, it cannot be cancelled.

2. Damaged or Defective Items Quality is our priority. If you receive an item that is damaged or defective, please notify us within 2 to 3 days of the delivery date.

• To process your claim, we kindly request a clear unboxing video that shows the condition of the package and the product. This helps us resolve the issue quickly and improve our services.

3. The Refund Process Once we have received your request and verified the damage, we will initiate the return process.

• Upon approval, the refund will be credited back to your original payment method (e.g., Bank Account, UPI, or Credit/Debit Card).

• Please allow 5 to 7 working days for the amount to reflect in your account, depending on your bank's processing times.

4. Exceptions and Non-Returnable Items Please note that the following items are generally not eligible for return or exchange unless they arrive damaged:

• Items marked as "Final Sale" or "Clearance."

• Personalized or custom-made jewelry pieces.

• Items that show signs of wear, use, or damage caused after delivery.